The Legal Stuff
Terms of Service
These Terms of Service (“Agreement”) govern the use of the services provided by Resilience Mastering, owned by Lucie Nel, a certified Master Coach, (“Owner”) through the website www.resiliencemastering.com (“Website”). By accessing or using the Website and engaging in coaching services with Lucie Nel, you agree to be bound by this Agreement.
Services Offered:
The Owner provides coaching services aimed at enhancing resilience, personal growth, and overall well-being. Lucie Nel, a certified Master Coach trained with InnerLifeSkills and HeartMath, offers individual coaching sessions charged on an hourly basis, as well as set coaching packages, as explained on the webpage www.resiliencemastering.com/work-with-me.
Client Responsibilities:
As a client, you agree to provide accurate and truthful information about yourself, your goals, and any relevant background information required for the coaching process. You understand that coaching is not a substitute for professional therapy or medical advice and that it is your responsibility to seek appropriate professional help if needed.
Payment:
• Your statement, payment method details, Client Agreement and further procedures will be sent to the e-mail address you provided, within 36 hours after receiving your booking request. Please return the signed Client Agreement and proof of payment via e-mail, once your payment has been made.
• Once your Client Agreement and proof of payment have been received, you will be sent a link to book your four training sessions.
Lucie Nel charges by the hour for individual sessions, and set coaching packages have their respective fees outlined on the www.resiliencemastering.com/work-with-me webpage. Payment shall be made in the currency specified on the website. Payment details will be provided at the time of booking or as otherwise agreed upon.
Cancellations and Rescheduling:
If you need to cancel or reschedule a coaching session, please provide notice at least 24 hours in advance. Cancellations or rescheduling requests made within 24 hours of the scheduled session may be subject to a cancellation fee.
Confidentiality:
All coaching sessions and any information shared during the coaching relationship will be treated with the utmost confidentiality. Lucie Nel agrees to maintain the privacy and confidentiality of all client information in accordance with applicable laws and professional ethics.
Intellectual Property:
All intellectual property rights, including but not limited to the content, materials, and resources provided on the Website, are owned by the Owner. You agree not to reproduce, distribute, modify, or create derivative works based on the Owner’s intellectual property without prior written permission.
Limitation of Liability:
The Owner, Lucie Nel shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of the coaching services or the Website. The Owner’s total liability, if any, shall be limited to the amount paid by you for the specific coaching services rendered.
Governing Law and Jurisdiction:
This Agreement shall be governed by and construed in accordance with the laws of South Africa. Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of South Africa.
By accessing the Website and engaging in coaching services, you acknowledge that you have read, understood, and agreed to the terms and conditions set forth in this Agreement. If you do not agree to any provision of this Agreement, you should discontinue the use of the Website and the Owner’s services.
Privacy Policy
This Privacy Policy outlines how Resilience Mastering, owned by Lucie Nel, a certified Master Coach, (“Owner,” “we,” or “us”) collects, uses, stores, and protects the personal data of users (“you” or “user”) on the website www.resiliencemastering.com (“Website”). By accessing and using the Website, you consent to the practices described in this Privacy Policy.
Information Collection:
We may collect personal data, such as your name, email address, and any other information voluntarily provided by you through contact forms, newsletter subscriptions, or other means. We collect this information to respond to your inquiries, provide coaching services, and improve user experience.
Use of Personal Data:
We may use your personal data to communicate with you, deliver requested services, process payments, personalize your experience on the Website, send newsletters or marketing materials with your consent, and improve our services based on user feedback.
Data Storage and Security:
We take reasonable measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Your data is stored securely on our servers or with trusted third-party service providers who adhere to industry-standard security practices.
Data Sharing and Disclosure:
We may share your personal data with trusted third-party service providers who assist us in operating the Website or providing necessary services, such as payment processors. We do not sell, rent, or disclose your personal data to third parties for their marketing purposes without your explicit consent, unless required by law.
Cookies and Tracking Technologies:
We may use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and personalize content. You can adjust your browser settings to disable cookies, although this may affect certain functionality of the Website.
Third-Party Websites:
The Website may contain links to third-party websites or services that have their own privacy policies. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review their privacy policies before providing any personal data.
Data Retention:
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. When no longer needed, we securely delete or anonymize your data.
Your Rights:
You have the right to access, update, correct, or delete your personal data held by us. You can also unsubscribe from our newsletters or marketing communications at any time by following the instructions provided in the communication.
Children’s Privacy:
The Website is not intended for individuals under the age of 18. We do not knowingly collect or store personal data from children. If you believe that we have inadvertently collected personal data from a child, please contact us to request deletion.
Changes to the Privacy Policy:
We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us using the information provided on the Website.
Resilience Training & Life Coaching
Resilience training and life coaching intersect to empower individuals in overcoming obstacles, cultivating inner strength, and thriving in the face of adversity. Through personalized guidance and strategies, resilience training and life coaching work hand in hand to foster personal growth, enhance well-being, and unlock the full potential within individuals to lead resilient, fulfilling lives.
